01
Account and contact data
Names, emails, company details, roles, and preferences used to operate the service.
Privacy
Privacy policy
A clear overview of how BrandGate handles personal data for website visitors, customers, users, and buyer-facing workflows.
What we collect
BrandGate may process account information, contact details, usage data, support messages, and product or order data entered into the platform.
How we use it
Data is used to provide the service, secure accounts, support users, improve the product, communicate about the platform, and meet legal obligations.
02
Usage and diagnostics
Technical information that helps us maintain performance, security, and product quality. Only if you accept cookies, we also use PostHog (hosted in the EU) to see how pages are used, with heatmaps and session recordings in which typed values and Portal text are masked. Recordings are deleted after 30 days. Without consent our servers record only errors, operational logs, and technical details about AI requests (such as model, token count, and response time), linked to pseudonymous IDs rather than names or email addresses. The text of AI requests is only recorded if your company has agreed to it.
03
Customer content
Product, distributor, order, invoice, and storefront information entered by customers.
04
Communications
Messages sent through contact forms, support channels, and account-related notices.
Privacy should be understandable
Legal pages should be clear and professional, not promotional.
Purpose limitation
We should explain why data is processed and keep use connected to the product and relationship.
Security awareness
Access controls, authentication, and operational safeguards matter for B2B data.
Subprocessors
Selected service providers may help host, analyze, communicate, or support the product.
User rights
Users can contact BrandGate about access, correction, deletion, or other privacy requests.
How to contact us about privacy
Send a clear request so we can route it correctly.
01
Describe the request
Tell us whether the question is about access, correction, deletion, export, consent, or another privacy topic.
02
Identify the account
Include the company or account context so we can verify and investigate safely.
03
Wait for confirmation
We will review the request and respond through the appropriate channel.
Plain-language legal information
This page is intended to be readable while preserving the seriousness of privacy obligations.
Transparent categories
The page explains the kinds of data involved in the service.
Operational context
BrandGate handles business workflows, so product and order data are part of the platform.
Contact path
Questions can be sent through the contact page for routing.
Privacy questions
How do I contact BrandGate about privacy?
Use the contact page and include privacy in the message so it can be routed correctly.
Does BrandGate process customer-entered business data?
Yes. Product, distributor, order, invoice, and storefront data may be processed to provide the service.
Can users request access or correction?
Yes. Contact BrandGate with enough account context to verify and handle the request safely.
Questions about privacy?
Contact BrandGate with the account context and request type so we can respond clearly.