Short answers first
The FAQ is designed for people comparing options, planning an introduction, or trying to understand whether BrandGate fits their distributor sales process.
FAQ
Frequently asked questions about BrandGate
Clear answers about pricing, features, integrations, buyer portals, B2B stores, security, support, and getting started.
Need a specific answer?
If your process has unusual products, buyer terms, integrations, or picking, packing, and delivery rules, contact us and we will map it clearly.
Getting started
Setup time, importing products, inviting buyers, and launching a first storefront.
Pricing and plans
Trials, subscriptions, transaction fees, and plan changes.
Features
Products, price lists, distributors, orders, invoices, reports, storefronts, and buyer flows.
Support and security
Data ownership, exports, team access, and support options.
FAQ
Questions usually come from hidden complexity
Distributor sales look simple until account pricing, invoice terms, product variants, and distributor access enter the process.
Will buyers understand it?
BrandGate focuses on clean buyer flows so different audiences can place orders confidently.
Will the team use it?
Admin screens are designed to be dense enough for work while staying calm and readable.
Will it connect later?
API, export, and integration paths help brands avoid dead-end workflows.
Will data stay ours?
Product, order, and customer information should remain exportable and understandable.
FAQ
A helpful evaluation path
Use these questions to decide where BrandGate might fit.
01
Start with the buyer
Does the distributor need a clear catalog, account pricing, and order history?
02
Map the internal workflow
Which team handles products, orders, invoices, picking, packing, delivery, and reports?
03
Identify future connections
Which tools should BrandGate eventually connect to or export for?
Common answers
These are the questions we expect most teams to ask first.
Who is BrandGate for?
Brands that sell through distributors, retailers, agents, private B2B stores, or repeat buyer accounts.
Can buyers order themselves?
Yes. Buyers can use a branded portal or storefront when enabled.
Can pricing be account-specific?
Yes. Price lists and access rules help control what buyers see.
FAQ
How long does setup take?
A simple catalog and buying process can be prepared quickly. Larger teams should introduce imports, roles, integrations, and distributors in phases.
Do I need technical skills?
No. BrandGate is designed for business users, with technical options available for API and integration-heavy teams.
Can I try BrandGate before committing?
Yes. BrandGate has a free trial path so teams can evaluate the workflow.
Which integrations do you support?
BrandGate is built for accounting, ecommerce, payments, shipping, APIs, and exports. Specific integrations depend on your configuration and how you plan to introduce them.
Can I export my data?
Yes. Products, orders, and customer information should remain available in standard formats when needed.
Still deciding if BrandGate fits?
Send the current workflow and we will help you identify the cleanest first step.
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